Shipping policy
SHIPPING POLICY
Last updated: 12 August 2026
At Lidian Viintake, we aim to provide a simple, reliable and transparent delivery experience. This Shipping Policy explains our available delivery options, estimated delivery times and other important information relating to orders placed through LidianViintake.store.
1. DELIVERY OPTIONS
We currently offer the following delivery options:
Express Delivery — Paid
Estimated delivery time: 5–8 business days
Express Delivery is our faster paid shipping option. The applicable delivery charge will be clearly displayed at checkout before you place your order.
Free Standard Delivery — Free
Estimated delivery time: 5–12 business days
Standard Delivery is free of charge for eligible orders placed through LidianViintake.store.
No standard delivery fee will be added at checkout where Free Standard Delivery applies.
2. BUSINESS DAYS
For the purposes of our delivery estimates, business days are Monday to Friday, excluding UK public and bank holidays.
Weekends and public holidays are not normally counted as business days.
3. ORDER PROCESSING
Once your order has been successfully placed and payment has been authorised, it will enter our processing and fulfilment system.
You will receive an order confirmation at the email address provided during checkout.
When your order has been dispatched, we will provide shipping or tracking information where available.
4. DELIVERY ESTIMATES
Our estimated delivery periods are:
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Express Delivery: 5–8 business days
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Free Standard Delivery: 5–12 business days
Delivery estimates are provided in good faith based on normal fulfilment and carrier conditions.
Where a delivery date or period forms part of your contract, your statutory rights under applicable UK consumer law remain unaffected.
5. DELIVERY CHARGES
Free Standard Delivery: £0.00
Express Delivery: Paid — the applicable price will be displayed at checkout before payment.
We will not add an undisclosed mandatory delivery charge after you have placed your order.
6. ORDER TRACKING
Where tracking is available for your shipment, tracking information will be provided after dispatch.
Please allow sufficient time for the carrier's tracking system to update after your parcel has been handed over for delivery.
7. DELIVERY ADDRESS
Customers are responsible for providing complete and accurate delivery information when placing an order.
Please carefully check:
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Full name;
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House or building number;
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Street;
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Flat or unit number, where applicable;
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Town or city;
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Postcode; and
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Contact information.
If you notice an error after placing your order, please contact us as soon as possible at:
We will attempt to update the information where reasonably possible, but changes cannot be guaranteed once an order has been processed or dispatched.
8. DELIVERY DELAYS
Although we aim to deliver all orders within the estimated timeframe, occasional delays may occur due to circumstances such as carrier disruption, severe weather, public holidays or other events outside our reasonable control.
If a delay occurs, we will continue to comply with our obligations under applicable UK consumer law.
Nothing in this Shipping Policy limits any statutory right you may have where goods are not delivered within an agreed or legally required period.
9. FAILED DELIVERY ATTEMPTS
If a carrier cannot successfully deliver your parcel, it may:
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Attempt delivery again;
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Leave instructions for redelivery;
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Deliver the parcel to an authorised collection point; or
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Return the parcel to the sender.
The precise procedure depends on the carrier handling your shipment.
Please follow any instructions provided in your tracking information.
10. LOST PARCELS
If your tracking information indicates an unusual delay or you believe your parcel has been lost, please contact:
Include your order number and the email address used to place your order.
We will investigate the shipment and provide an appropriate solution in accordance with applicable law.
Where we arrange delivery to a consumer using our selected carrier, we will not improperly transfer our legal responsibility for the delivery to the customer.
11. DAMAGED PARCELS
If your order arrives damaged, please contact us as soon as reasonably possible at:
Where possible, please provide photographs showing the parcel, packaging and affected product.
Photographs can assist us in investigating the issue but do not remove or restrict your statutory rights.
12. INCORRECT OR MISSING ITEMS
If you receive an incorrect product or an item is missing from your order, please contact our customer service team.
Provide your order number and details of the issue so that we can investigate and provide an appropriate remedy.
13. MULTIPLE SHIPMENTS
In some circumstances, products within the same order may be dispatched separately.
If your order is divided into multiple shipments, you may receive separate tracking information for each parcel.
You will not be charged additional delivery fees solely because we choose to divide an order into multiple shipments.
14. RISK DURING DELIVERY
For consumer orders, responsibility for the goods during delivery will be determined in accordance with applicable UK consumer law.
Where Lidian Viintake arranges delivery using a carrier, risk will not be transferred to you earlier than permitted by law.
15. RETURNS
Shipping arrangements relating to returns, cancellations and refunds are explained separately in our Return & Refund Policy.
For change-of-mind returns, the customer may be responsible for the direct cost of returning the goods where permitted by law and where this information was provided before the contract was entered into.
Different rules may apply where goods are faulty, damaged, incorrect or not as described.
16. CONTACT US
If you have any questions about your delivery or require assistance with an order, please contact:
Lidian Viintake
Website: LidianViintake.store
Email: contact@lidianviintake.store
Market: United Kingdom
When contacting us about an existing order, please include your order number so that we can assist you efficiently.
DELIVERY SUMMARY
Express Delivery
5–8 business days
Paid — price displayed at checkout
Free Standard Delivery
5–12 business days
FREE